DoubleTree by Hilton promises to go above and beyond to make a guest really feel cared for.
Every hotel cares for its guests, but some hotels care more than others. One new Bangkok hotel that proves this is DoubleTree by Hilton Bangkok Sukhumvit, a new hotel with a cool, definitieve young vibe. The first DoubleTree-branded Hilton in Thailand, the 23-storey hotel on Sukhumvit 26 even has a policy called CARE (“Create A Rewarding Exoerience for our guests”). It is policy typical to all DoubleTree hotels around the world. It means that, as their website puts it, “from your arrival to your departure — and everything in between — we’ll go above and beyond to make you feel cared for.”
It starts in the hotel welcome. When a new guest arrives, they are handed a DoubleTree signature cookie, full of chocolate chips and sweet welcome. It’s a simple gesture that tells what kind of caring service awaits you. These warm crunchy treats are given to every guest, because, as the staff will tell you: “We think every guest is a VIP, and we treat them as such.” The cookie even bears the booker´s name, perhaps just simple branding, but enough to make one’s day especially after a long trip.
The new hotel strives for truly welcoming hospitality. From the design – quite reminiscent of a 60s era – with unique designs, retro furniture, and vintage décor elements – to room amenities and cozy facilities, and everything, the hotel tries to exceed the expectations of their target clientele, apparently the smart, young professsional crowd.
The 177 rooms and suites (28sqm to 58sqm in size) are pleasantly spacious. The room ambiance is light and airy, calm and subtle, with muted green, red, and gray colors, and natural wood accents with natural lights that enter the room freely because the outer wall is replaced by a glass window. The practical furniture are neutral in style, and would please both leisure and business travelers.
Interesting features include “Sweet Dreams by DoubleTree,” a signature bedding to ensure a good night’s sleep. The King Deluxe Room has a king-size feather bed with four jumbo feathers and down pillows, a double-sheeted down blanket, plus a soft coverlet.
Needless to say, in-room amenities and conveniences are state-of-the-art. Wi-Fi is free in public areas (chargeable in rooms though) — a crack in the so-far-excellent hospitality, but understandable. Otherwise guest needs and preferences are carefully considered – and why, there’s room for pets, too, something petlovers will appreciate.
Besides apparent flexible services, the opening hours of facilities are long. The business center is open 24 hours, and so is the gym. The main dining option, Dee Lite, opens 6 a.m.-10:30 p.m. and accommodates many tastes: Thai, Vietnamese, international a la carte, and buffet, served at the casual, 60s minimalist-style venue. If still puckish after that, guests can move on to the rooftop, into the Mosaic Lounge and Cocktail Bar. Classic Western and local Thai dishes cook on the charcoal grill, and chefs prepare fresh salads for lighter preferences.
And then there’s the rooftop infinity swimming pool, great not only for a refreshing dip but also for the unparalleled views of the city. Ah, there’s just so much promise of pluses for such a young hotel.
Not surprisingly, the verdict of initial guests is so far nothing but glowing. Overall, the hotel probably needs more experience to provide that truly perfect hospitable, welcoming atmosphere. But it is a place to experience. The staff is friendly, helpful and eager to meet the specific whims of each guest. The overall concept gives it a character that even in simplistic form is desirable.
DoubleTree by Hilton: It’s one of those new hotels that promise to be the kind of a hotel you would want to take care of you when you’re in Bangkok.
DoubleTree by Hilton Sukhumvit Bangkok
18/1 Sukhumvit Soi 26, Bangkok